Blog List

What is the call center software?

December 14, 2020

For enterprises, there are two options for building a call center. One is that the hardware and software are built by themselves. This kind of early-stage construction cost is slightly higher. The advantage is that the call quality is good, the data information is safe, and the one-time construction is long-term use. Another is that enterprises can quickly set up, without buying any hardware equip

What functions should the call center system have?

December 2, 2020

In this era of rapid development, market competition is increasingly fierce. If companies want to attract and retain customers, they need a combination of online and offline marketing. Companies used to wait for customers to come to the door, and now they actively strive to attract customers. Not only must they win customers, but they must also do a good job in the after-sales work after customer

AI improve the call center system efficiency

December 2, 2020

Why AI call center is the way to go? We are trying to solve traditional call center problem. Traditional sales methods rely on five defects of manual telephones: First, operating costs are high, such as wages, commissions, social security, telephone bills, and office are all operating costs of the company. Second, it is difficult to find customers, sales hang up rate is high

Call center system solution

December 2, 2020

One of the core scenario of the telemarketing system for an enterprise is an outbound call.Which is essentially an outbound call center system. The most important functions are outbound calls and customer management. The telemarketing system solution includes two aspects: intelligent outbound calls and customer management.Which is of great significance for enterprises to carry out telemarketing.

Easiio webchat integration with Microsoft QnAMaker using Node.js

November 29, 2020

Chatbots are a revolution in customer communication. Nowadays, companies are relying heavily on chatbots to automate and reduce the workload on humans. According to reports, over 80 percent of businesses are considering implement chatbots on their website in the near future. Many great bot frameworks available such as Amazon Lex, Microsoft Azure AI LUIS, Google DialogFlow, IBM Watson, et

3 Promotion ideas to get the higher website conversion rate

November 21, 2020

Website conversion is a hot topic. A well-design website is like a company showroom. It is aimed to attract visitors and then turn the visitors into potential customers and customers. Website traffic could be expensive if it is from search Ads or other Ad sources. Sometimes, the limited traffic is very valuable especially for a startup that every customer counts. After website visitors show up on

Easiio web chat with Amazon Lex Bot

November 4, 2020

The chatbot is a hot topic these days as AI technology becomes better and better. According to reports, over 80 percent of businesses are considering implementing a chatbot on their website in the near future. A chatbot can reduce the human support and sales work by moving repetitive tasks to be completed by machine, in this case, the AI chatbot. In the future, the mixture of AI chatbots with hum

Zendesk integration with Easiio webchat form using node.js

October 24, 2020

Zendesk is customer support, sales, and ticketing system service that is very popular in customer support fields. In customer sales and support, organizations use call center software and web chat as communication tools with customers. When customers contact an organizations, support, or sales team use a call center or webchat tool with customer management software, such as the ticketing system f

How to get a virtual phone number?

October 7, 2020

A virtual phone number is a real phone number attached to an online or cloud account that could be forward to another phone number or to an app. It works just like a mobile number. You can use a virtual phone number to receive texts, to send texts, and of course, and make calls. For many small businesses, especially for the owner that is traveling a lot. A virtual phone number for business doe

Twilio API with node.js for phone verification

October 4, 2020

Twilio is a communication service provider that provides, audio, text, video and other API services for applications. Phone number verification with SMS is a very common tasks for many application especially in signup process and also remote login security verification. Easiio provides cloud base phone system, call center, and website chat support. The system automatic response such as IV

Use node.js and Cloudmailin API to send emails from chat

October 2, 2020

There are many cloud base email API providers such as Twilio SendGrid, cloudmailin.com, mailjet .com, etc. These email API providers allow developers to quickly develop email sending applications. For example, verification code, coupon, promotion, signup confirmation, etc. These services provide a way of quick formating of automatic emails for applications including the web application. Easiio

How Easiio web chat promotes precision marketing

September 28, 2020

Many companies now worry about how to accurately place advertisements to achieve more precise marketing. With the gradual maturity of artificial intelligence technology, more and more companies deploy chatbots. They not only reduce personnel costs but also get better real-time responses. Easiio web chat customer service can respond to various keywords in different ways. The main menu in

Contact

Company

Services

Support Flow

Call Center

Case Studies