January 11, 2021
Chatbot is one of the hottest branches of AI at the moment. Now and in the next few years, they will become more and more popular in life, and they will become more and more invisible in services. New and innovative user cases can help chatbot improve its performance in multiple areas and better serve users. Of course, the real question is whether chatbot can meet the expectations of users, and w
December 22, 2020
(1) According to the function classification, it can be divided into: question-and-answer chat robot, task chat robot, and small chat chat robot. The technologies used by chat bots with different functions are also different. For example, when doing question-and-answer chat bots, we need to extract the focus vocabulary in the question to search in triples or knowledge graphs, and in order to impro
December 22, 2020
Call centers are now widely used in enterprises. What advantages does it bring to enterprises? In what direction will the call center customer service system develop? The use of call centers in enterprises can bring many advantages to enterprises. First, it enhances the brand image and establishes a one-stop service platform. Through the call center, all departments of the enterprise can commu
December 15, 2020
1. IVR voice navigation function: when the customer dials the hotline number, the system automatically plays the content of the voice navigation: welcome to call xx company, please press 1 for product inquiries, please install 2 for order inquiries, please install 3 for after-sales service, please press 4 for complaints Please press 0 for service. 2. ACD intelligent queuing function: customer call
December 14, 2020
What is a business phone system? It allows organizations to connect telephone lines to each other to form an internal system of their own. It can be understood that if you have 10 employees, you no longer need 10 separate lines and phone numbers, because everyone is unlikely to use the phone at the same time, so employees can share phone lines through the system, but they can have independent phon
December 14, 2020
Despite the availability of emails and various IM applications, mobile phone numbers are still the most effective and most effective way to reach a person. In the jiM application, the mobile phone number is still the most effective way to contact a person. Ideally, the mobile phone number hao can contact a person with the highest arrival rate and the most efficient contact method. Ideally, the mob
December 14, 2020
Intelligent customer service chatbots can help manual customer service to distinguish visitor information, so that customer service personnel can quickly distinguish the different types of browsing users (URL, mobile phone WeChat/QQ/APP), and can assist customers in their work and provide customers with good solutions, purposeful To carry out Internet marketing work. Grasping the most important cu
December 14, 2020
For enterprises, there are two options for building a call center. One is that the hardware and software are built by themselves. This kind of early-stage construction cost is slightly higher. The advantage is that the call quality is good, the data information is safe, and the one-time construction is long-term use. Another is that enterprises can quickly set up, without buying any hardware equip
December 2, 2020
In this era of rapid development, market competition is increasingly fierce. If companies want to attract and retain customers, they need a combination of online and offline marketing. Companies used to wait for customers to come to the door, and now they actively strive to attract customers. Not only must they win customers, but they must also do a good job in the after-sales work after customer
December 2, 2020
Why AI call center is the way to go? We are trying to solve traditional call center problem. Traditional sales methods rely on five defects of manual telephones: First, operating costs are high, such as wages, commissions, social security, telephone bills, and office are all operating costs of the company. Second, it is difficult to find customers, sales hang up rate is high
December 2, 2020
One of the core scenario of the telemarketing system for an enterprise is an outbound call.Which is essentially an outbound call center system. The most important functions are outbound calls and customer management. The telemarketing system solution includes two aspects: intelligent outbound calls and customer management.Which is of great significance for enterprises to carry out telemarketing.
November 29, 2020
Chatbots are a revolution in customer communication. Nowadays, companies are relying heavily on chatbots to automate and reduce the workload on humans. According to reports, over 80 percent of businesses are considering implement chatbots on their website in the near future.  Many great bot frameworks available such as Amazon Lex, Microsoft Azure AI LUIS, Google DialogFlow, IBM Watson, et


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