Blog List:Easiio Systems, Inc

Chatbot classification

December 22, 2020

(1) According to the function classification, it can be divided into: question-and-answer chat robot, task chat robot, and small chat chat robot. The technologies used by chat bots with different functions are also different. For example, when doing question-and-answer chat bots, we need to extract the focus vocabulary in the question to search in triples or knowledge graphs, and in order to impro

What are the advantages of call center software

December 22, 2020

Call centers are now widely used in enterprises. What advantages does it bring to enterprises? In what direction will the call center customer service system develop? The use of call centers in enterprises can bring many advantages to enterprises. First of all, it is enhancing the brand image and establishing a one-stop service platform. Through the call center, all departments of the enterprise c

Functions and functions of call center software call platform

December 15, 2020

1. IVR voice navigation function: when the customer dials the hotline number, the system automatically plays the content of the voice navigation: welcome to call xx company, please press 1 for product inquiries, please install 2 for order inquiries, please install 3 for after-sales service, please press 4 for complaints Please press 0 for service. 2. ACD intelligent queuing function: customer call

Small businesses need professional business phone systems

December 14, 2020

What is a business phone system? It allows organizations to connect telephone lines to each other to form an internal system of their own. It can be understood that if you have 10 employees, you no longer need 10 separate lines and phone numbers, because everyone is unlikely to use the phone at the same time, so employees can share phone lines through the system, but they can have independent phon

How to prevent harassment of SMS with virtual phone number

December 14, 2020

Despite the availability of emails and various IM applications, mobile phone numbers are still the most effective and most effective way to reach a person. In the jiM application, the mobile phone number is still the most effective way to contact a person. Ideally, the mobile phone number hao can contact a person with the highest arrival rate and the most efficient contact method. Ideally, the mob

What are the advantages of customer service chatbots?

December 14, 2020

Intelligent customer service chatbots can help manual customer service to distinguish visitor information, so that customer service personnel can quickly distinguish the different types of browsing users (URL, mobile phone WeChat/QQ/APP), and can assist customers in their work and provide customers with good solutions, purposeful To carry out Internet marketing work. Grasping the most important cu

What is the call center software?

December 14, 2020

For enterprises, there are two options for building a call center. One is that the hardware and software are built by themselves. This kind of early-stage construction cost is slightly higher. The advantage is that the call quality is good, the data information is safe, and the one-time construction is long-term use. Another is that enterprises can quickly set up, without buying any hardware equip

What is Easiio Sflow.io AI Video?

March 25, 2023

Sflow.io is an innovative AI video presentation tool that enables users to convert their Powerpoint presentations into dynamic, engaging talking videos with just a few clicks. This powerful platform allows users to embed their created video presentations on their website, blog, email, or any other marketing or customer support channel. The flexibility of this tool enables users to customize their

How to choose the right outsourcing partner for your software development

March 11, 2023

In today's rapidly evolving business landscape, technology is playing an increasingly important role in helping companies achieve their goals. For many organizations, outsourcing software development has become a popular choice to get access to top talent, save costs, and quickly deliver new products to market. However, choosing the right outsourcing partner can be a daunting task, especially if

Outsourcing Software Development Services: Why Easiio Stands Out

March 6, 2023

In today's fast-paced digital world, businesses must continuously adapt and innovate to remain competitive. One of the ways to achieve this is by developing high-quality software products that meet the ever-changing demands of consumers. However, many companies struggle to keep up with the rapid pace of technological change and the shortage of skilled talent required to develop software products.

6 Categories of Call Center Software

February 16, 2023

Call center software refers to a set of applications and tools designed to help businesses manage their inbound and outbound phone interactions with customers. This type of software often includes features such as automated call distribution, interactive voice response, call routing, call recording, real-time analytics, and workforce management tools. There are several categories of cloud call ce

How the Easiio Software Outsourcing Team Increased Team Productivity by 50%

February 3, 2023

As the market grows, software outsourcing is becoming more and more in demand, especially for many start-up companies who have a great need for IT but are discouraged by the high cost, and this is a time when software outsourcing can greatly reduce their stress. Project management can be a challenging task, especially when working with multiple teams and customers. However, with

Software Bots Multiply to Cope With ‘Stretched’ Resources

January 26, 2021

Companies plan to leverage software robots in the months ahead, as many grasp with strained resources and uncertain markets. Known as robotic process automation, or bots, the software is typically designed to handle a range of routine office tasks, such as processing payroll data or expense reports, and fielding call-center queries. More advanced bots can review more complex paperwork, includi

Microsoft Patents AI Chatbot Tech That Could Bring Back The Dead Black Mirror Style

January 26, 2021

In 2017, Microsoft filed a patent entitled “Creating a Conversational Chat Bot Of A Specific Person,” which was recently finally approved by the USPTO on December 1st, 2020. Over 21 pages of material are provided in the patent, covering the software, hardware, and other minutiae that come up with this idea. However, the basic premise is that Microsoft will scan and scrape "social data" from t

WHAT IS THE BEST VIRTUAL PHONE NUMBER

January 26, 2021

A virtual phone number, also called as direct access or inward dialing number is a telephone number without a directly connected telephone line. Virtual numbers can be used to setup a phone system without any technical knowledge. Virtual phone numbers are ideal for recording voice messages and share the same number with other people. Usually, such numbers are programmed to forward incoming

What equipment does the call center system consist of?

January 20, 2021

The call center uses easy-to-understand explanations, which is the department where the enterprise uses the multi-function telephone to communicate with external consultants! Generally in enterprises, such incidents are handled by the customer service department! Call center system is the collective name of software and hardware equipment composed of multifunctional telephones and adapted softwar

The future of chat bots

January 11, 2021

Chatbot is one of the hottest branches of AI at the moment. Now and in the next few years, they will become more and more popular in life, and they will become more and more invisible in services. New and innovative user cases can help chatbot improve its performance in multiple areas and better serve users. Of course, the real question is whether chatbot can meet the expectations of users, and w

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