December 22, 2020
(1) According to the function classification, it can be divided into: question-and-answer chat robot, task chat robot, and small chat chat robot. The technologies used by chat bots with different functions are also different. For example, when doing question-and-answer chat bots, we need to extract the focus vocabulary in the question to search in triples or knowledge graphs, and in order to impro
December 22, 2020
Call centers are now widely used in enterprises. What advantages does it bring to enterprises? In what direction will the call center customer service system develop? The use of call centers in enterprises can bring many advantages to enterprises. First of all, it is enhancing the brand image and establishing a one-stop service platform. Through the call center, all departments of the enterprise c
December 15, 2020
1. IVR voice navigation function: when the customer dials the hotline number, the system automatically plays the content of the voice navigation: welcome to call xx company, please press 1 for product inquiries, please install 2 for order inquiries, please install 3 for after-sales service, please press 4 for complaints Please press 0 for service. 2. ACD intelligent queuing function: customer call
December 14, 2020
What is a business phone system? It allows organizations to connect telephone lines to each other to form an internal system of their own. It can be understood that if you have 10 employees, you no longer need 10 separate lines and phone numbers, because everyone is unlikely to use the phone at the same time, so employees can share phone lines through the system, but they can have independent phon
December 14, 2020
Despite the availability of emails and various IM applications, mobile phone numbers are still the most effective and most effective way to reach a person. In the jiM application, the mobile phone number is still the most effective way to contact a person. Ideally, the mobile phone number hao can contact a person with the highest arrival rate and the most efficient contact method. Ideally, the mob
December 14, 2020
Intelligent customer service chatbots can help manual customer service to distinguish visitor information, so that customer service personnel can quickly distinguish the different types of browsing users (URL, mobile phone WeChat/QQ/APP), and can assist customers in their work and provide customers with good solutions, purposeful To carry out Internet marketing work. Grasping the most important cu
December 14, 2020
For enterprises, there are two options for building a call center. One is that the hardware and software are built by themselves. This kind of early-stage construction cost is slightly higher. The advantage is that the call quality is good, the data information is safe, and the one-time construction is long-term use. Another is that enterprises can quickly set up, without buying any hardware equip
January 26, 2021
Companies plan to leverage software robots in the months ahead, as many grapple with strained resources and uncertain markets. Known as robotic process automation, or bots, the software is typically designed to handle a range of routine office tasks, such as processing payroll data or expense reports, and fielding call-center queries. More advanced bots can review more complex paperwork, inclu
January 26, 2021
In 2017, Microsoft filed a patent entitled “Creating a Conversational Chat Bot Of A Specific Person,” which was recently finally approved by the USPTO on December 1st, 2020. Over 21 pages of material are provided in the patent, covering the software, hardware, and other minutiae that come up with this idea. However, the basic premise is that Microsoft will scan and scrape "social data" from t
January 26, 2021
A virtual phone number, also called as direct access or inward dialing number is a telephone number without a directly connected telephone line. Virtual numbers can be used to setup a phone system without any technical knowledge. Virtual phone numbers are ideal for recording voice messages and share the same number with other people. Usually, such numbers are programmed to forward incoming
January 20, 2021
The call center uses easy-to-understand explanations, which is the department where the enterprise uses the multi-function telephone to communicate with external consultants! Generally in enterprises, such incidents are handled by the customer service department! Call center system is the collective name of software and hardware equipment composed of multifunctional telephones and adapted softwar
January 11, 2021
Chatbot is one of the hottest branches of AI at the moment. Now and in the next few years, they will become more and more popular in life, and they will become more and more invisible in services. New and innovative user cases can help chatbot improve its performance in multiple areas and better serve users. Of course, the real question is whether chatbot can meet the expectations of users, and w

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