How to Configure Web Chat?

I. Registered Account

  1. Register the account on the www.easiio.cn front page and log in to the background configuration ITR. after registration.

II. Configuration ITR

ITR:ITR (Interactive text response), the user sends a message in the Chat chat box, and then the user receives a text menu reply immediately. The user can choose the service he needs according to the menu to reply. The system will send back the customer's results to the user at the user's request.

▪ Create customer service: can add and delete online agent.

Description:

1.Click "Admin"-> "chat Agent"-> "add Agent" to increase online Agent.

2.Click "Delete" to delete the designated Agent.

▪ Visual IVR: set up web chat voice chat, or text (web page, SMS) automatic response process and content, web chat can set text, files, pictures, video, forms and other functions, is a function that can be expanded through API.

▪ Visual IVR configuration process is as follows:

Description:

1.click on" Advanced configuration" -> "visual IVR" to enter the interface.

2.Click "Create" ITR.

Click "Create" to go to this page

Description:

1.The name and version are required.


Description:

1.After creation, click "Config" to configure the ITR process.

2.Click on the right "modify" or "delete" ITR file.

3.Can be imported to upload ITR configured files directly.

4.Configured ITR files can be saved locally or shared by clicking download.

5.Click the "Visual IVR Guide" to view ITR configuration steps.

Click "Config" to go to this page

Description:

1.If there is a multilevel menu, click add XX menu to configure (from bottom to top).

2.If you need to collect user input, click "Select" to configuration gather.

3.If you do not need to collect user input, you can directly click on the "Action" to configure.

Description:

1.Click the plus sign under the drop-down box to enter the configuration gather interface.

2.Prompt Voice Content and Warning Voice Content are configured as above.

Description:

1.Each representation in the configuration gather means as shown above.

2.Click "Cases" to configure gather key matching operation.

Click "Cases" to enter this page

Description:

1.The specific key matching action type is shown above (if the next menu is not specified, it can not be filled in).

2.ITR actions are: play , enqueue, sms,curl, goto menu, file, form, promotion. Specific configuration requirements are as follows:

Description:

1.When the action = play, the configuration requirements are shown above.

2.Play: Use this action to edit text, video, pictures, files, etc in ITR for automatic reply. (Text video picture files can be configured in Play)

Description:

1.When the action=enqueue: use this action to enter the customer service queue, and customer service online communication.

Description:

1.When the action=SMS: use this action to send a message to the specified number (the receiver number is the United States number).

Description:

1.When action = curl, the configuration requirements are shown above.

2.When Mode=Default:Only execute the request once.When Mode=Repeat:Repeat request.

3.Curl: ITR return the text content of play Voice to the customer.

4.Curl returns 3 types of operations, ITR can return play/sms/jump( need to fill in this format link).

Description:

1.When the action = goto menu, Continue to execute the specified next level menu.

▪ IVR file, IVR form, IVR promotion are configured as follows:

Configuration IVR file

Description:

  1. click "Advanced configuration "->" IVR file" to enter the interface and click "create ".

Description:

1. creation is complete, click "Config" to enter the configuration interface and create a new file.

Description:

  1. file upload requirements as shown above.

Description:

1.When the action = file, select the configured IVR file to configure it into the ITR.

Configuration IVR form

Description:

1.Click "Advanced configuration "->" IVR form" to enter the interface, click "create ", and click" config "IVR form after creation (the data filled out by the form user is viewed in the" Data "above).

Description:

1." Name" in the form of letters beginning with letters followed by letters, numbers, underscores.

Description:

1.When the action = form, select the configured form to configure the ITR.

Description:

  1. click "Advanced configuration "->" IVR Promotion" into the interface, click "create ", after the creation -> click" Config "to configure IVR promotion.

Description:

1.IVR promotion configuration requirements as shown above.

Description:

1.When the action = promotion, you can select the appropriate promotion file to configure the ITR.

▪ Web call and chat config: configuration specifically for web chat and call settings, connect the web chat plug-in with a call flow, use this interface to configure ITR files, etc.

Description:

1.Click "Admin" -> "Web Call and Chat Config" to enter the interface and click "Create" to start configuration.

Description:

1.The ITR file cannot be empty.
2.This interface can be configured to chat only (the called account and the called display name can be empty) or call and chat.

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Description:

1.This interface can bind or unbind ITR configuration files.

III. Experience ITR effects

1.Click "View" under the effect in "Admin" -> "Web Call and Chat Config" to experience the effect of the configured ITR.